Case Study: Caruna streamlines access management with Matrix42 IGA and ITSM

Caruna cuts partner account processing from over a day to a few minutes with Matrix42

Caruna, Finland's largest electricity distribution company, faced inefficient and decentralized access management. Their manual processes, complicated by an externally managed Active Directory, slowed operations and created security and audit challenges. To address this, Caruna partnered with Matrix42 to implement their Identity Governance and Administration (IGA) solution integrated with their existing IT Service Management (ITSM) system.

The Matrix42 IGA solution automated user credential creation and access request processes, particularly for a large number of contractors. This integration significantly streamlined operations, reducing related support tickets by about 30% and cutting account processing time from over a day to just minutes. Matrix42's solution also greatly enhanced transparency for audits and reporting, laying a foundation for future development in access management.

Caruna