Case Study: Swish Maintenance reduces monthly customer churn by 42% with Matillion

Unlocking Customer Insights at Swish Maintenance

Swish Maintenance used Matillion after implementing Snowflake data warehouse and needed an ETL solution that was easy to learn and could handle data extraction and transformation to support customer retention efforts.

Matillion was used for orchestration and transformation with a structured folder hierarchy for ingest, clean, normalize, integrate, and analyze. The setup gave analysts cleaner, better-modeled data for reports and helped business users create ad hoc reports, leading to a 42% reduction in monthly customer churn and $100,000 in additional revenue from re-engaging churned customers.

Swish Maintenance