Case Study: Juniper Networks achieves near real-time customer insights with Matillion

Enhancing Customer Experience With Near Real-Time Insights

Juniper Networks was undertaking a Customer Engagement Center project as part of a migration to Salesforce and needed a robust ETL tool that could connect and integrate with multiple source systems. The goal was to increase efficiency and improve the customer experience, and it turned to Matillion ETL for support.

With Matillion ETL, Juniper Networks used out-of-the-box connectors, quick integration, ease of use, and features such as Custom APIs, grid variables, and query components to pull data from multiple sources and upload it to Salesforce. The company integrated data from five systems, increased data sync to near real time, reduced load time by 70% with no row-lock errors, extracted 20M SFDC records in 75 minutes, and pushed 0.5M records to Salesforce Developer Community.

Juniper Networks

Vinod Kumar Chouti

Technical Systems Analyst