Case Study: Daikin Comfort achieves a 360-degree customer view with Matillion

Daikin Comfort builds a 360-degree customer view in 3 months with Matillion

Daikin Comfort, a subsidiary of the world's leading indoor HVAC manufacturer, faced a challenge with customer data being siloed across multiple disparate systems and departments. This hindered data productivity and made it difficult to gain a unified customer view. Their finance team initiated a Customer 360 project to integrate this data and partnered with vendor Matillion to build a modern data platform.

The solution implemented by Matillion gathered data from five separate systems into the Snowflake cloud data platform. Matillion then transformed and standardized this data to create a single source of truth. This resulted in the development of over 120 data pipelines within three months and reduced data ingestion time from one day to just minutes. The automated reporting also enabled a real-time view of customer lifetime value, providing significant business insights.

Daikin Comfort