Case Study: West Country Energy Services Replaces Legacy GIS Workflows and Reclaims Business Hours with Matidor

West Country Energy Services cuts documentation from past 2 a.m. to business hours with Matidor.com

West Country Energy Services, a Canadian pipeline integrity and field services company, faced significant operational challenges due to its reliance on aging, unsupported GIS software and spreadsheets. This outdated system caused field technicians to waste time on software workarounds and forced managers to manually reconcile data well past 2 a.m., leading to errors and rework. They turned to the vendor Matidor for a solution to unify their field and back-office operations.

Matidor provided a GIS-native field operations platform that replaced the disconnected tools. The solution enabled one-tap data sync from the field, provided a shared live map for real-time visibility, and automated data aggregation and task assignment. As a result, the company brought documentation work back within business hours, reduced data aggregation from an hour to just a few clicks, and proactively spotted missed services, significantly improving team-wide efficiency.

West Country Energy Services