Case Study: Telephone & Electronics Corporation achieves accurate, on-time tax status correction with Mather Economics

Telephone & Electronics Corporation - Customer Case Study

Telephone & Electronics Corporation worked with Mather Economics to correct the tax status of wireless telephone customers in its billing system. The company faced a pending audit with substantial fines, so the project had to be completed in a very aggressive time frame.

Mather Economics developed a model to identify which customers needed tax status changes, then delivered the list to a team that updated the billing system. Mather Economics also helped create a customer communication strategy to reduce negative reactions to the billing change, and the tax status update was implemented accurately and on time with reduced churn risk.