Case Study: Ocean Subaru boosts service retention and maintenance approvals with Matador AI

Ocean Subaru boosts sales-to-service retention to 82% with Matador

Ocean Subaru, a car dealership, faced a common challenge where its service consultants were spending excessive time on the phone playing phone tag with customers for vehicle updates and repair authorizations. They needed a more efficient communication method. To solve this, they implemented Matador's AI-powered automations and 1:1 SMS solutions.

By using Matador's suite of SMS communication and marketing tools, Ocean Subaru was able to reach customers via their preferred method. The solution led to a significant measurable impact, including an 82% sales-to-service retention rate, 88% shown appointments, and a 5x increase in maintenance approvals. Matador's automations also helped keep sales customers engaged with service reminders and convenient booking.

Ocean Subaru