Case Study: Hyundai Vaudreuil boosts service retention with Matador AI

Hyundai Vaudreuil boosts service retention by 85% with Matador

Hyundai Vaudreuil, a Hyundai dealership, faced a challenge with declining service retention rates as customers frequently chose independent service providers after their vehicle purchase. To address this, they partnered with vendor Matador to improve their post-sale communication strategy.

By implementing Matador AI, the dealership initiated a tailored SMS communication strategy that included personalized service reminders, exclusive promotions, and hassle-free booking. This solution from Matador led to an 85% increase in service retention rates, a 60% increase in service revenue, and a 40% rise in repeat sales and service customers.

Hyundai Vaudreuil