Case Study: Unity Lab Services achieves assurance of current content and streamlined document management with MasterControl

Unity Lab Services Assurance of Current Content is Crucial to Success

Unity Lab Services, part of Thermo Fisher Scientific, faced a growing document-control problem: a highly customized, unsupported system couldn't scale as files proliferated across repositories, increasing the risk of outdated content and compliance gaps. After evaluating three vendors, the team selected MasterControl for its out-of-the-box functionality and fast time-to-implementation.

They deployed MasterControl globally, using features like PDF “time bombs” to expire old revisions, Organizers for easy access to current content, customized secure PDF forms, and an API-driven download utility to handle diverse file types. The system now manages roughly 10,000 documents, improved audit outcomes and regulatory confidence, reduced end-user training, and drove broader internal adoption across business units.

Unity Lab Services

John C. Brown

MCSE, Senior Systems Administrator