Case Study: The Blood Center of Iowa achieves improved quality and efficiency with MasterControl

The Blood Center of Iowa - Customer Case Study

The Blood Center of Iowa, which collects over 90,000 units of blood annually to supply hospitals, faced mounting regulatory and operational pressure: strict FDA requirements, rapid geographic growth, new infectious threats, and a paper‑based document control system that caused duplicated work, lost or misplaced records, and slow, labor‑intensive approval cycles.

The center implemented the MasterControl quality management suite — chosen for revision control, auto‑numbering, review notifications, escalation and validation support — trained 200+ users and completed IQ/OQ/PQ validation. Automated routing and change control reduced average document approval times to under two days, eliminated misplaced paperwork and vacation bottlenecks, improved compliance and efficiency, and enabled plans to replace paper SOP manuals and expand electronic donor‑record storage.

The Blood Center of Iowa

Neill Heitmann

Director of Quality Assurance and Compliance