Case Study: Nelson Laboratories achieves streamlined, secure logins and eliminates password headaches with MasterControl

Nelson Labs Pairs MasterControl with Biometrics

Nelson Labs, a leading provider of life‑cycle microbiology testing for medical device, pharmaceutical and supplement companies, was struggling with password overload after deploying MasterControl to manage documentation and CAPA. The system worked functionally but required multiple passwords per user, prompting staff to write credentials on sticky notes and undermining security and usability.

CTO James King implemented fingerprint biometrics integrated with an Active Directory extension—about $150 per user plus modest hardware—so a fingerprint match automatically triggers the stored username and password for applications like MasterControl. The change virtually eliminated sticky‑note password workarounds, improved security and user convenience, and King recommends biometric integration to other MasterControl users.

Nelson Laboratories

James King

Chief Technology Officer