Case Study: UCSF Medical Center achieves improved quality across 53 departments with MasterControl

MasterControl Helps UCSF Medical Center Improve Quality in Over 50 Departments

The UCSF Medical Center, a large academic health system with more than 100 departments subject to multiple regulatory bodies, struggled with a fragmented, paper‑based approach to document control, training and process management. Reliance on Word/Excel, paper SOPs and department‑specific workflows made audits, compliance and day‑to‑day quality management inefficient and error prone.

UCSF deployed the MasterControl EQMS “All Access” suite (Documents, Training and Process), validated the system and rolled it out to 53 departments (≈1,000 users). The central digital platform automated training records and signatures, consolidated 20,000+ documents into secure archives, reduced storage and versioning errors, enabled mobile SOP access, simplified retention/destruction and made audits far faster — delivering measurable gains in efficiency, quality and regulatory readiness.

UCSF Medical Center

Joanne Foster

Clinical Laboratory Administrator, Programmer Analyst and System Administrator