Case Study: Fagron (pharmaceutical compounding company) achieves global quality consistency and paperless training with MasterControl

How do you get quality experts around the world on the same page

Fagron is a pharmaceutical compounding company with 2,747 employees and 330 quality professionals operating across 49 locations in 22 countries. Maintaining consistent quality and regulatory compliance was difficult: different regulators (FDA, ANVISA, EU member authorities) and fragmented processes left sites using lone Word documents, manual training binders and printing some 19,500 training documents weekly, creating confusion over current procedures and costly, time‑consuming prep.

Fagron rolled out the MasterControl quality platform to centralize document control, enable electronic change requests, and deliver training on tablets so every site works from one source of truth. The change eliminated paper-based training (projected from 19,500 documents to zero), saved more than 450 hours per year in training prep and 500+ sheets of paper per week per site, and improved right‑first‑time metrics from 45% to 90% while providing global visibility into quality documents.

Fagron

Jason Maguire

Global Quality Director