Case Study: WD-40 achieves consistent global product quality and right-first-time results with MasterControl

How do you ensure consistency with product specifications and quality from a globally diverse supply chain

WD-40 Company works with more than 20 contract manufacturers across roughly 70 geographies, which created difficulty maintaining consistent product specifications and quality amid different regulations, measurements and manufacturing practices. Documentation and data were scattered across paper, spreadsheets and emails, and the company lacked complete bills of materials, SDSs and a unified way to communicate requirements to all CMOs.

Implementing MasterControl’s quality-management platform gave WD-40 a single source of truth to standardize processes, centralize BOMs and documentation, and track nonconformances across the global supply chain. As a result, BOM processes became faster and more efficient, compliance with product specifications improved, issue resolution was streamlined, and the company achieved better right‑first‑time outcomes.

WD-40

Rob Busacca

Vice President of Global Quality