Case Study: Carestream achieves streamlined digital manufacturing and improved quality with MasterControl

How a Platform Approach to Technology Modernization Is Transforming Manufacturing Performance and Quality

Carestream Health, a Rochester, NY–based medical device company with over 4,400 employees, evolved from X‑ray film to advanced digital radiography but was hampered by a globally distributed, 15+ year‑old legacy technology stack. The company needed to modernize and standardize systems—particularly its device history record (DHR) processes—to support diverse manufacturing models across sites, reduce risk, cut manual work, and improve productivity.

Carestream implemented the MasterControl Manufacturing Excellence platform to consolidate production and quality management (eDHRs, digital work instructions, SOPs, CAPAs, complaints) on a single, connected system. The solution enabled configurable electronic DHR templates, eliminated many data‑entry errors, enforced version control and training, and allowed secure data sharing or segregation between plants—resulting in fewer tools, faster processes, improved data integrity, greater visibility, and reduced risk.

Carestream

Eli Tuber

Process Manager