Case Study: Schiff Nutrition International achieves faster discontinued-product management with MasterControl

Automating Our Discontinued Product Management

Schiff Nutrition, a Salt Lake City manufacturer of vitamins and supplements sold through retailers such as Walmart, Costco and Walgreens, faced a slow, paper-based discontinued‑product process that required notifying the entire supply chain. The manual workflow involved multiple handoffs and approvals, often took up to nine months, and risked lost paperwork and operational delays.

Schiff implemented a MasterControl form and automated workflow that defined approvers and order, applied page‑level permissions, supported parallel approvals, and handled attachments, comments and scheduled reporting. With marketing initiating the request, forecasting removing forecasts, planners and purchasing entering disposition details, executives approving, and document control updating the ERP, the process now finishes in a few weeks, eliminates lost documents and provides better visibility and accountability.

Schiff Nutrition International

Tom Gosse

Document Control Management