Case Study: Progress Residential boosts Make Ready efficiency with Mastek automation

Progress Residential reduces Make Ready time across 30,000 properties with Mastek

Progress Residential, a major US provider of single-family rental homes, faced a challenge in manually managing the 'Make Ready' process to prepare its 30,000 properties for new tenants. This labor-intensive workflow involved excessive paperwork and email coordination with vendors, and their quality assurance team needed an automated way to validate new software builds. Mastek was engaged to provide a solution to cut down the time properties spent off the market.

Mastek implemented an automation framework developed with Behavior Driven Development (BDD) methodology and integrated a solution using Salesforce communities, TaskRay, and CalendarAnything. This provided a centralized system for project management and vendor coordination. The solution greatly reduced the time a property spent in the Make Ready phase, allowing for faster turnover and leasing. Mastek's work saved time, reduced expenses, and improved both employee productivity and the external user experience.

Progress Residential