Case Study: an Arizona-based non-profit healthcare organization saves $240K annually with Mastek and Salesforce CRM

Arizona-based Non-profit Healthcare Organization saves $240K annually with Mastek

Mastek partnered with an Arizona-based non-profit healthcare organization that was struggling with an inefficient call center. Customer service representatives had to use five separate legacy systems, leading to slow call handling times, low customer satisfaction scores, and compliance risks.

Mastek migrated the client to Salesforce Service Cloud and Health Cloud, integrating the disparate systems into a single CRM platform. This solution delivered nearly $240,000 in annual savings by reducing average call handle time by over 30%, cutting post-call work by 50%, and streamlining data processes. The Mastek implementation also improved regulatory compliance and provided robust new reporting capabilities.