Case Study: HOP Energy achieves seamless network migration and 60% support-desk cost reduction with Masergy

HOP Energy Finds a Major Network Upgrade Smooths the Way for Growth

Hop Energy, a White Plains, NY–based heating oil supplier that grew through nearly 50 acquisitions, was held back by a legacy carrier network that caused excessive downtime, application latency and roughly 15–20 daily help-desk calls while technical support remained fragmented. To address these issues, Hop Energy engaged Masergy and its fully‑managed hybrid networking solution to replace the rigid carrier service.

Masergy executed a seamless migration during Hop Energy’s peak season and delivered a custom, fully redundant design with no single point of failure, a web‑based administrative portal and proactive NOC monitoring. The new Masergy service improved visibility and traffic segregation, ensured reliable failover for seasonal demand and future growth, and cut support‑desk costs by about 60% while dramatically reducing daily help‑desk calls.

Hop Energy

Kristopher Masilamani

Director of Network Operations