Case Study: Decision Toolbox achieves reliable, integrated cloud communications and increased productivity with Masergy

Decision Toolbox - Customer Case Study

Decision Toolbox, a pioneering recruitment process outsourcing (RPO) provider, runs a 100% virtual, distributed workforce and depends on reliable communications to connect business development teams, recruiters and candidates. After three hosted voice providers failed to deliver consistent quality of service and timely support, Decision Toolbox selected Masergy and its Masergy Cloud Communications platform to provide the availability, integration capabilities and support needed for their on‑demand recruiting model.

Masergy implemented its Cloud Communications solution with Mobile user licenses and worked directly with remote employees to resolve QoS issues, port numbers smoothly, and expose RESTful APIs that integrate Masergy with Decision Toolbox’s CRM and applicant databases for click‑to‑call, call history display, in‑call note taking and real‑time team status. The Masergy deployment simplified logins and calling, reduced manual searching and errors, increased recruiter productivity and efficiency, and delivered the consistent, enterprise‑level support Decision Toolbox needed to scale its virtual operation.

Decision Toolbox

Jay Barnett

Founder