Case Study: Cornell University achieves seamless, reliable HD video conferencing and expanded reach with Masergy

Cornell University - Customer Case Study

Cornell University’s Johnson Graduate School of Management faced unreliable multi-point ISDN video conferencing for its Cornell-Queen’s Executive MBA (CQEMBA) program, with frequent network drops, latency, poor weekend support and prohibitive costs for HD video. Seeking a responsive partner with scalable bandwidth and visual communications expertise, Cornell selected Masergy and evaluated its MPLS-based, video-focused services (including a video service plane and Routerless Office).

Masergy provided a no-cost 60-day trial and then a full rollout across 13 sites using MPLS, video service plane and Routerless Office. The result: virtually no downtime (replacing the previous 2–5 minutes of lost class time per session), consistent HD-quality video, 24/7 proactive support, lower equipment and maintenance costs, scalable bandwidth for growth, and freed internal IT resources—delivering a seamless, classroom-like experience.

Cornell University

Stephen Demmings

Video Conferencing Manager