Case Study: Continuum achieves reliable global HD video conferencing and improved collaboration with Masergy

Continuum - Customer Case Study

Continuum, a global innovation design consultancy with ~230 employees across Boston, Los Angeles, Milan, Seoul and Shanghai, struggled to hold regular meetings because its legacy network delivered poor video and audio quality and was only used three to four times per year. Needing a single managed provider with end-to-end QoS and the ability to support HD video conferencing—without a large in-house network team—Continuum evaluated and engaged Masergy.

Masergy implemented a customized network platform including MPLS, Internet Plus access, a dedicated Video Service plane, Intelligent Network Analyst and WAN acceleration to provide real-time bandwidth visibility, dynamic allocation and guaranteed QoS. As a result, video conferencing use jumped from a few times per year to daily, global collaboration and productivity improved, enterprise VoIP and file-sharing run reliably, and Continuum now benefits from measurable ROI, 24/7 managed support and the ability to scale bandwidth in real time thanks to Masergy.

Continuum

Brendan Mullen

IT Director