Case Study: Amgen achieves a reliable, high-performance global hybrid network with Masergy

Amgen Turns to Hybrid Networking to Support its Global Business

Amgen, a global biotechnology leader, faced a need for a more robust, reliable network to support researchers, clinical trials, manufacturing sites and rapid office expansions worldwide. Unable to achieve ubiquitous application delivery, consistent reliability or actionable analytics with its existing infrastructure, Amgen turned to Masergy and its hybrid networking offerings, including Masergy’s Network as a Service (NaaS) and Intelligent Connectivity solutions.

Masergy built a custom, fully meshed global network connecting 64 Amgen locations, delivering bandwidth-on-demand, QoS control, real‑time WAN visibility via Intelligent Network Analyst and 24x7 NOC support. The deployment brought circuits online across the U.S., EU, Middle East and Australia rapidly, enabled proactive outage notification within five minutes and saw 90% of NOC tickets opened by Masergy engineers before customers noticed issues—improving reliability, analytics and readiness for a global IPv6 roll‑out.

Amgen

Denis Zerr

VP of Enterprise IS and Technology Services