Case Study: American Homes 4 Rent achieves rapid market expansion with Masergy Cloud Communications

American Homes 4 Rent - Customer Case Study

American Homes 4 Rent, a national residential rental operator with nearly 18,000 properties and a rapidly growing workforce, needed a flexible, scalable phone and call‑center solution to quickly provision local numbers and fully functional communications for leasing agents deployed in new markets. After evaluating vendors, IT consultant David Froemke engaged Masergy for a proof of concept of its Cloud Communications/Hosted UC service to meet requirements for high voice quality, advanced call‑center features, and fast, flexible implementation.

Masergy delivered a customized Cloud Communications (Hosted UC) solution—complete with IP phones, advanced call‑center functionality, hosted call recording, E911, auto attendant, disaster recovery and CRM integration—that moved the company from trial to a monthly service model. The Masergy deployment enabled American Homes 4 Rent to provision local numbers in hours, support 600+ agents working anywhere without heavy onsite infrastructure or extra IT hires, and dramatically improve speed-to-market and operational agility.

American Homes 4 Rent

Steve Pomush

IT Director