Case Study: Metrolink reduces ticket lines with Masabi mobile ticketing

Metrolink - Customer Case Study

Metrolink, the commuter rail system serving Los Angeles and Southern California, wanted to modernize fare collection and reduce the long lines and frustration caused by its paper-based ticketing process. The agency needed a low-cost way to expand ticket sales capacity, improve ticket inspection, and gather better usage data without investing millions in new ticket machines. Masabi provided the mobile ticketing and fare collection technology.

Masabi partnered with Metrolink to deploy its JustRide platform, starting with the Inspect validation app for staff to scan QR-coded paper tickets on standard smartphones and sleds. After a successful pilot, the mobile ticketing app launched across the network, and in the first three months more than $2 million in tickets were sold through the app, representing around 15% of all network ticket sales; on one line, mobile tickets exceeded 40% of sales. Metrolink also deployed over 140 validation devices, enabling real-time inspection data and helping reduce pressure on station sales infrastructure.

Metrolink

Shawn Nelson

Board of Directors