Case Study: Leicestershire County Council achieves improved IT service management with Marval Software

Successful SDI Accreditation for Leicestershire County Council helped by Marval and MSM

Leicestershire County Council needed a more effective way to manage IT and service support, improve operational efficiency, and standardize service delivery. Marval Software, using its ITSM software and service desk/help desk solutions, was positioned as a single-source provider to help organizations move from reactive support to a more integrated, proactive service model.

Marval Software implemented an ITSM solution designed to align with ITIL and ISO/IEC 20000 principles, helping Leicestershire County Council drive down costs, improve control and accountability, and keep users better informed. The result was a more efficient service operation with better quality and stronger customer satisfaction, supported by Marval Software’s rapid, in-budget delivery approach.

Leicestershire County Council

Maxine Hubbard

Service Support Manager, ICT Operations