Case Study: Stockport Council achieves improved IT service management with Marval Software

Stockport Council - Customer Case Study

Stockport Council needed a better way to standardize and improve its IT service support operations, with a focus on efficiency, control, and service quality. Marval Software provided its MSM IT service management platform to help Stockport Council move toward a more integrated, proactive ITSM approach.

Marval Software implemented MSM to support service desk and ITSM processes with an ITIL- and ISO/IEC 20000-compatible solution. The result was a more efficient and accountable support environment, helping improve service delivery and customer satisfaction while reducing costs and enabling the council to do more with less.

Stockport Council

Kasia Dean

ICT Systems Support Manager