Case Study: Shrewsbury and Telford Hospital NHS Trust achieves improved IT service efficiency and quality with Marval Software

Shrewsbury and Telford Hospital NHS Trust - Customer Case Study

Marval is a 25+ year ITSM provider offering integrated, ITIL- and ISO/IEC 20000–compatible service desk software, consultancy and training. Organisations seeking operational excellence — to cut costs, move from reactive to proactive support, standardise processes and improve ICT service quality and customer satisfaction — engage Marval to address these challenges.

Marval delivered tailored solutions ranging from entry-level helpdesk to fully integrated enterprise ITSM, combining software, services and education to standardise workflows, boost efficiency and increase accountability. Outcomes included on‑time, in‑budget deployments, SDI reporting compliance, measurable improvements in cost, service quality and customer communication, and adoption by clients such as The Shrewsbury and Telford Hospital NHS Trust.

Shrewsbury and Telford Hospital NHS Trust

Giles Madin

Informatics Support Team Manager