Case Study: QBranch AB achieves operational excellence and cost savings with Marval Software

QBranch AB - Customer Case Study

Marval is a UK-based IT service management (ITSM) provider with 25+ years’ experience, offering integrated, ITIL- and ISO/IEC 20000‑compatible software, consultancy and training. The challenge they address is helping organisations of any size move from reactive support to proactive, standardised service delivery while cutting costs, improving efficiency, increasing accountability and raising customer satisfaction.

Marval delivers scalable ITSM software, services and expert guidance—no hidden costs and rapid, in‑budget deployments—ranging from entry-level helpdesk to enterprise ITSM platforms, with industry accreditations (SDI) and customer case studies to prove impact. The result is reduced operational costs, more efficient and consistent IT support, better-informed customers and improved quality and control across IT services.

QBranch AB

Magnus Wästfjärd

Quality and Security Manager