Case Study: Oxford University Press achieves operational excellence with Marval Software

Oxford University Press - Customer Case Study

Oxford University Press needed to improve its IT service management and support operations, and worked with Marval Software to address the challenge. As an organization seeking more efficient, standardized, and better-controlled service delivery, it turned to Marval Software’s ITSM and service desk solutions.

Marval Software implemented an integrated ITSM approach using its MSM software and related services to help streamline support processes and improve operational performance. The result was a more effective, compliant service desk environment with better reporting and service control, helping Oxford University Press drive efficiency and deliver more consistent support outcomes.

Oxford University Press

David Smith

Group IT Director