Case Study: MPAC achieves improved IT service management with Marval Software

MPAC - Customer Case Study

MPAC needed a better way to manage IT and service support while improving operational efficiency and service quality. Working with Marval Software, the customer looked to modernize its IT service management approach using Marval’s ITSM software and related service desk capabilities.

Marval Software implemented an integrated ITSM solution designed to standardize support processes, improve control and accountability, and help deliver more proactive service. The result was a stronger, more efficient service operation with better customer information and satisfaction, supported by Marval Software’s value-for-money, rapid-deployment approach.

MPAC

Cathy Imray

Manager IT Infrastructure