Case Study: Axstores achieves operational excellence in ITSM with Marval Software

Improved efficiencies, controlled processes and implementation of MSM saves Axstores a lot of headaches!

Marval is an IT service management (ITSM) specialist with more than 25 years’ experience helping organisations move from reactive support to proactive, integrated service delivery. Clients typically face pressures to cut costs, standardise processes, improve ICT efficiency and customer satisfaction, and meet ITIL/ISO/SDI standards while scaling support across different maturity levels.

Marval addressed these challenges with a single-source portfolio of ITSM software, consultancy and training—scalable, ITIL- and ISO/IEC 20000–compatible solutions delivered on time and in budget with no hidden costs. The result is faster service improvement, reduced operating costs, better accountability and collaboration, and measurable gains in profitability and customer satisfaction (MSM is also SDI-accredited for performance reporting).

Axstores

Martin Thell

CIO, Axstores