Case Study: Townsville City Council achieves operational excellence and reduced costs with Marval Software

From reactive to proactive with Marval MSM self-service

Marval is a single-source IT service management (ITSM) provider with 25+ years’ experience delivering ITIL- and ISO/IEC 20000-compatible software, services, consultancy and training. The challenge they address is helping organisations of any size move from reactive support to integrated, proactive service delivery — reducing costs, standardising processes, improving ICT efficiency and effectiveness, and raising customer satisfaction and accountability.

Marval’s solution combines MSM ITSM software, consulting and education with a guarantee of no hidden costs and rapid, in-budget delivery. Their platform is SDI-accredited and supported by customer case studies (for example, The Shrewsbury and Telford Hospital NHS Trust); clients report lower operating costs, faster service improvement, better collaboration and control, and stronger support for business growth.

Townsville City Council

Graham Pemberton

Service Desk Manager