Case Study: DXS International achieves improved IT service management with Marval Software

DXS International embarks on service improvement journey with MSM

DXS International worked with **Marval Software** to strengthen its IT service management and service desk operations. The challenge was to improve reporting and align service desk performance with recognized industry standards while supporting more efficient, controlled IT support.

**Marval Software** implemented its **MSM ITSM software** to align DXS International’s service desk metrics and reporting with the latest SDI certification requirements. The result was SDI Standard – Performance Results Report compliance, demonstrating measurable improvement in service desk reporting and best-practice alignment.

DXS International

Hentie de Vries

Managing Director