Case Study: Vitrolife saves over 10,000 IT hours with Martello's Vantage DX

Vitrolife Saves More than 10,000 Hours of Microsoft Teams Troubleshooting with Vantage DX

Vitrolife, a Sweden-based global leader in reproductive health with about 1,200 employees across 20 countries, needed better control over Microsoft Teams performance as its workforce shifted between remote and office work. The IT team was struggling to identify the root cause of user issues with existing monitoring tools, leaving them to troubleshoot with guesswork rather than clear data.

Martello implemented Vantage DX to give Vitrolife visibility into Teams meeting quality, user experience, and network performance through dashboards, diagnostic probes, and SLA reporting. With Martello’s Vantage DX, Vitrolife became more proactive, sped up issue resolution, reduced finger-pointing with ISPs, and saved more than 10,000 hours of IT team time in the early days after deployment, while also supporting new Microsoft Teams SLAs.

Vitrolife

Stephan Pindstrup

Global IT Operations Specialist