Case Study: Berry Bros. & Rudd improves Microsoft Teams performance visibility with Martello’s Vantage DX

Visibility into Microsoft Teams Performance Helps Proactively Deliver a Better User Experience

Berry Bros. & Rudd, the family-run British wine and spirits merchant, needed better visibility into Microsoft Teams performance as remote work increased and call quality issues became harder to diagnose. With employees spread across offices, warehouses, and home networks, the IT team struggled to pinpoint whether problems were caused by user devices, local networks, ISPs, or Microsoft’s infrastructure.

Martello Technologies’ Vantage DX gave Berry Bros. & Rudd deeper visibility into each Teams call, helping the IT team identify where issues occurred and drill down quickly to the source. As a result, they reduced troubleshooting time, moved from guesswork to data-driven support, and became more proactive by spotting users with consistently poor experiences before complaints were raised.

Berry Bros. & Rudd

Chris Brown

Head of Service Delivery