Case Study: Rapid Circle improves Microsoft Teams performance with Martello Gizmo

Rapid Circle - Customer Case Study

Rapid Circle, a Microsoft cloud services partner, needed a better way to assess Microsoft 365 and Teams performance for its customers as remote work surged during COVID-19. Existing network monitoring tools did not provide enough visibility into the end-user experience, making it difficult to quickly identify the root causes of poor performance across complex customer environments.

Rapid Circle implemented Martello Gizmo, including Gizmo Robots, to capture user experience data and pinpoint network and application issues affecting Microsoft 365. Martello’s solution helped Rapid Circle uncover problems that had taken years to diagnose, improve performance for customers such as large universities and hospitals, and deliver clearer remediation plans and measurable Microsoft 365 service improvements.

Rapid Circle