Case Study: Municipality of Silkeborg achieves faster IT incident resolution with Martello Technologies

Municipality of Silkeborg - Customer Case Study

The Municipality of Silkeborg, a Danish local government serving nearly 90,000 residents, needed better visibility into its IT environment as service outages and alerts from SCOM made it difficult for system administrator Jan Løbner Dam and his team to quickly find the root cause of issues. Before Martello Technologies, the team spent hours sorting through alerts and risked unnecessary actions when false alarms suggested services were down.

Martello Technologies provided its single pane of glass solution for government, creating a bridge between SCOM and SCSM and giving both the service desk and IT staff the right level of real-time visibility. As a result, Silkeborg cut alert triage time by at least 80%, resolved issues in minutes instead of hours, and improved incident prioritization with affected service information so the team could focus more on long-term IT projects.

Municipality of Silkeborg

Jan Løbner Dam

System Administrator