Case Study: Mitel improves global voice quality monitoring with Martello Technologies

Mitel - Customer Case Study

Mitel, a leader in unified communications, needed a way to manage a rapidly expanding global network that had grown from 1,400 to more than 5,000 users after acquisitions. With a complex mix of multi-vendor equipment across many locations, the company needed to monitor performance end to end and catch voice-quality issues before they caused disruption. To address this challenge, Mitel used Martello Technologies’ Mitel Performance Analytics (MPA) fault and performance management software.

Martello Technologies’ MPA monitors Mitel and third-party devices, alerts administrators to problems early, and provides secure remote access and active testing tools to speed resolution. Mitel standardized on the platform across its global environment, citing its multi-tenant architecture, centralized data consolidation, and broad device support, including SNMP monitoring and MiVoice MX-ONE. The result was faster troubleshooting, better visibility across locations, and the ability to continue growing with confidence while maintaining high service quality.

Mitel

Larry Arnold

Solution Architect Manager