Case Study: Residential Institution achieves savings and better claims insights with Marsh ClearSight

Residential Institution - Customer Case Study

A private company providing health services to residential institutions nationwide was managing professional liability claims with spreadsheets and a TPA, leaving it without visibility into the causes of its claims or the financial impact at each site. Marsh ClearSight helped the Residential Institution customer move to a more structured claims process and gain better insight into claim trends.

Using Marsh ClearSight, the company built a claims-handling process from the ground up for its claims department and audit team, with tracking by location plus reporting to identify loss and cost drivers. Marsh ClearSight delivered significant time and cost savings, improved service and care, and provided data that helped reduce claim frequency and severity; the resulting efficiencies were so strong that the company was able to fund employee bonuses from part of the savings.