Case Study: Large Manufacturing and Retailing Company boosts safety accountability with Marsh ClearSight

Large Manufacturing and Retailing Company - Customer Case Study

A large manufacturing and retailing company worked with Marsh ClearSight to address inconsistent safety standards across hundreds of stores. Because the locations were built at different times and some had been operated under a prior license agreement, equipment placement and safety practices varied widely, making it difficult to maintain a consistent safety program chain-wide.

Using Marsh ClearSight, the company conducted regular in-store safety audits with yes/no and open-ended questions, plus photos and video, weighted to reflect its standards. Marsh ClearSight helped the company improve safety scores in the first year, reduce claims, and identify chain-wide trends for broader operational changes, with some stores even earning perfect scores.