Marqii
9 Case Studies
Case Study: Everytable saves hours responding to reviews with Marqii's AI-powered Suggested Review Response
A Marqii Case Study
How a 38-location meal delivery brand saved hours using Marqii's Suggested Review Response
Everytable, a 38-location meal delivery and catering service, was challenged by the time-consuming process of responding to hundreds of monthly reviews. The task of crafting personalized, on-brand replies fell solely to the Director of Customer Success, which was unsustainable for the growing business. They needed a solution from vendor Marqii to generate consistent responses quickly and save valuable time.
Marqii's AI-powered Suggested Review Response tool enabled Everytable to draft replies in seconds. The results were significant, including a 70% reduction in time spent drafting responses and an increase in their response rate from 38% to 60%. The customer success director reported that the Marqii solution made the job 90% easier and allowed the task to be delegated.
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Everytable
Kaelin Kakuta
Customer Success Director