Case Study: Petzoo achieves 500% revenue growth with Maropost Commerce Cloud

Petzoo grows revenue 500% with Maropost Commerce Cloud

Petzoo, an online pet store, faced significant challenges integrating its physical and online operations while using BigCommerce. The owner, Jon, struggled with a lack of stock visibility between systems, an inability to get a single customer view, low staff productivity from manual processes, and inhibited business growth. This led to a high cost of ownership and a poor experience for both customers and staff, prompting a search for a new solution from vendor Maropost.

Maropost implemented its Commerce Cloud platform to unify Petzoo's store management and order fulfillment. The solution provided deep integrations with Australian shipping carriers and marketplaces, leading to a 500% increase in online revenue over 3.5 years. The platform also created major back-office efficiencies, saving hours each day on shipping and increasing staff productivity by 50% above the industry standard. Maropost's multi-channel capabilities also allowed Petzoo to expand its presence across numerous marketplaces.

Petzoo