Case Study: a leading full-service home mortgage originator achieves faster underwriting and loan approvals with Marlabs AI Consulting and Transformation

Confidential client accelerates home loan approvals with Marlabs across 100+ branches

The confidential client, a leading full-service home mortgage originator, faced several challenges including an outdated marketing system, a monolithic and unscalable loan origination platform, slow application development, and a need to automate underwriting using two systems. They partnered with Marlabs to address these issues and modernize their technology stack.

Marlabs implemented a multi-faceted solution using technologies like Salesforce Marketing Cloud, ServiceNow, and a service-oriented architecture to re-platform the origination system, enhance web and mobile apps, and automate underwriting. The results for the client included accelerated loan underwriting and approval processes, reduced operational costs through automation, and improved accuracy in decision-making, ultimately leading to increased customer satisfaction.

Confidential Client