Case Study: a confidential client achieves 99.9% faster loan approvals with Marlabs Salesforce loan origination transformation

a confidential client slashes loan approval time from 30 days to under 3 minutes with Marlabs

The client, a major US mortgage lender, needed to transform its siloed and paper-based loan origination process. Its outdated systems, which relied on spreadsheets, created compliance issues and resulted in a 30-day average turnaround time for loan approvals. Marlabs was engaged to build a solution on Salesforce to digitize onboarding and streamline these disjointed processes for multiple loan products.

Marlabs configured Salesforce Sales Cloud to create a fully digital, end-to-end loan origination system. This solution integrated 12 third-party systems, eliminated all paper-based processes, and provided a user-friendly experience. As a result, Marlabs helped the client reduce its loan approval time from 30 days to under 3 minutes, a 99.9% improvement. The new system also increased origination rates, ensured compliance, and provided more accurate data through integration.

Confidential Client