Case Study: Mitchell 1 achieves faster diagnostics and increased market share with MarkLogic

Mitchell 1 Optimizes Its Database and Increases Its Market Share

Mitchell 1, a leading provider of automotive repair information powering SureTrack, ProDemand and Snap-on handheld diagnostic tools, needed to integrate hundreds of millions of repair orders, manuals, social media and other disparate sources to deliver diagnostic guidance in seconds. Their legacy relational database couldn’t keep up with the volume, variety and speed required, slowing feature rollouts and risking competitiveness.

By adopting a MarkLogic Operational Data Hub, Mitchell 1 ingests data as‑is and uses MarkLogic Semantics to enrich and serve accurate, comprehensive content in real time. The platform cut feature delivery from 6–12 months to as little as two weeks, reduced lookup times from up to 10 minutes to under 30 seconds, and drove improved customer experience, record sales growth and increased market share while lowering costs.

Mitchell 1

Jeff Grier

Senior Director Product Development