Case Study: Mitchell 1 achieves faster repairs and increased revenue with the MarkLogic database

Mitchell 1 Drives Revenue and Accelerates Market Share with the MarkLogic Database

Mitchell 1, a nearly century-old provider of automotive repair information, faced growing complexity as cars and repair content multiplied across manuals, images, video, OEM bulletins, expert advice and hundreds of millions of repair orders. Its legacy relational system struggled to ingest, integrate and deliver diverse data quickly, slowing time to market and making it harder for technicians to find the right repair information when they needed it.

Mitchell 1 adopted the MarkLogic database to consolidate disparate sources and power products like ProDemand and SureTrack (and handheld diagnostics), enabling real-time semantics, unified search and content delivery. The result: sub-second, comprehensive search results; feature rollouts every two weeks instead of once or twice a year; faster, more accurate diagnoses in shops; reduced manual data transformation and overhead; and measurable gains in customer experience, revenue and market share.

Mitchell 1

Jeff Grier

Senior Director Product Development