Case Study: KPMG achieves order-of-magnitude automation of client onboarding and regulatory compliance with MarkLogic

KPMG Wins Computerworld Award, Assist to MarkLogic!

KPMG, a global professional services firm with roots stretching over 140 years, faced a growing challenge: banks’ client‑onboarding and regulatory‑compliance processes had become increasingly people‑intensive and costly (regulatory costs rising from ~3–4% pre‑2008 to over 20% of net revenue). Rules like FATCA and an expanding surface of unstructured customer data made manual vetting slow, error‑prone, and economically unsustainable.

KPMG developed a “Digital Labor” onboarding solution—combining their domain expertise with mature technologies (including MarkLogic’s Enterprise NoSQL database, semantics, ontologies and text analysis)—to automate context extraction and apply complex validation at scale. The result: order‑of‑magnitude reductions in human effort and headcount (e.g., avoiding an 8,000‑person offshore expansion by reducing needs to ~400), automated application of thousands of FATCA rules per account, higher quality outcomes, lower cost, and industry recognition (Computerworld Data+ Editor’s Choice).

KPMG

Michael Henry

Principal