Case Study: Erie Insurance achieves a 360-degree customer view and faster time-to-value with MarkLogic

Erie Insurance Provides Optimal Service with Golden Records of Customers

Erie Insurance needed to modernize its aging infrastructure to deliver new services and faster, more secure customer support. The company faced disparate data in silos, shadow IT, strict security requirements for financial data, and the need for enterprise-grade features combined with agility and scalability.

By deploying MarkLogic components — including an Operational Data Hub, Data Hub Framework, Customer 360, data integration and mainframe migration — Erie achieved a 4:1 performance improvement over relational systems. The new platform sped data loading and cut development time from months to days or hours, delivered a true 360-degree customer view, strengthened data governance and ACID-compliant security, and reduced costs while improving productivity and customer service.

Erie Insurance

Brian Novacek

Senior Solutions Engineer