Case Study: Mitchell 1 achieves faster, targeted delivery of automotive repair information with MarkLogic

100 Years of Accelerating Data Delivery for Auto Repair

Mitchell 1, a century-old provider of automotive repair software, faced a modern data problem: vehicles now generate exponentially more and more complex information, and technicians need the right troubleshooting, wiring, and procedure details instantly on desktops or mobile devices. The diversity of manufacturers’ terminology and the sheer volume of content made traditional manuals and simple category searches impractical, creating a need to deliver highly targeted, context-aware information at the point of use.

Mitchell 1 resolved this by using MarkLogic to break content into paragraph-sized pieces with rich metadata and power its ProDemand and 1Search Plus card-based search. Semantic indexing bridges terminology gaps and enables micro-publishing of only the most relevant content, giving technicians a faster “path to fix.” The result: significantly improved findability and shop efficiency, strong customer adoption of 1Search Plus, and a platform that supports new connected-car and geospatial features.

Mitchell 1

Jeff Grier

Senior Director Product Development